We've been doing this a long time. Along the way, we've picked up some good habits.
Our experience has taught us, the only way to deliver enterprise systems reliably is by combining technical excellence with great project management skills.
We've designed and built our products and services from the ground up. Our Ring Matrix Platform is our preferred method to deliver solutions as it provides a solid starting point to build on. We can get to a minimum viable product quickly because the application foundation is formed by configuring tried and tested pre-built modules.
We take a common sense approach to project management.
By keeping everything lightweight and by using simple tried and tested techniques, we get the job done.
We have very strict policies and procedures when it comes to "making things live".
We place enormous focus on the interfaces and forms we design to ensure they are intuitive and self explaining. We empower users with inline help text, undo buttons and automatic saves.
The people who use our software on a day to day basis are involved in the design process. In this way the interfaces we create "just work" and user training is reduced to an absolute minimum.
We always strive to reduce complex processes to their simplest form. Where possible, we show the overall process clearly within the software application so users can see which step they are on in a process.
Training environments can be created where people can login to a near-real version of the production system and test things out and make mistakes in a safe place. The training environment is normally configured to automatically reset overnight.
Lastly, we can work with your communications team to tailor the message we send out.
Our documentation is created as a living document and is stored online. The current version is always available to view while previous versions can be made available online if required. In Information Management parlance this helps ensure a single version of truth.
Every document starts in plain English and gradually gets more technically complex. The last few pages tend to be designed for the programmers or system administrators only. By keeping everything in one place users can always find what they are looking for and, as a result, we empower individuals to become power users and team experts by simply reading a bit more about the software they use everyday.
As core policy, INT6 require complete documentation for each and every module of work. We enable this by providing the time, the culture and the resources to do it right and we ensure quality through peer reviews.
By liasing with your document contollers we can implement your naming conventions and style requirements and we can adjust access permissions to documents as required.
Support is a key component to the success of a project and a vital bedrock to a long lasting business partnership. We will always be there supporting you and your teams. Our general support statement is here: INT6 Support and our Ring Matrix support is here.
We take huge pride in our software and systems and we are delighted when we see smiles.